Return Policy

At Stained Concept, we want you to be completely satisfied with your purchase. However, we understand that sometimes things may not go as planned. Please review our return policy carefully.

1. Returns and Exchanges: All sales are final. We do not offer refunds or exchanges for any reason except in the case of damaged or defective items.

2. Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Service within 7 days of receiving your order. We will provide you with instructions on how to return the item for a replacement or a refund.

3. Contacting Customer Service: Our Customer Service team is available to assist you from Monday to Friday between 9am and 5pm. Please allow up to one business day for us to respond to your inquiry. You can reach us via email at stainedconcept@gmail.com or info@stainedconcept.com

4. Return Process: To initiate a return for a damaged or defective item, please follow the instructions provided by our Customer Service team. You may be required to provide photographs of the damaged or defective item.

5. Return Shipping: If a return is authorized, you will be responsible for shipping the item back to us. We recommend using a trackable shipping method to ensure the safe return of the item.

6. Refunds: Refunds for damaged or defective items will be processed once we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase.

Please note that we reserve the right to refuse returns or exchanges if the item appears to be used, damaged by the customer, or not in its original condition.

Shipping

We aim to provide a smooth and efficient shipping experience for all our customers. Please review our shipping policy for important information regarding the delivery of your order.

1. Processing Time: Please allow up to 5 business days for us to process your order. Once your order is processed, it will be shipped out within 3-5 business days. You will receive a shipping confirmation email on the day your order is shipped.

2. International Shipping: We are excited to offer international shipping to our customers worldwide. Please note that international orders may take longer to reach their destination due to customs processing. Any customs duties or taxes imposed on international orders are the responsibility of the recipient.

3. Lost or Stolen Packages: While we make every effort to ensure the safe delivery of your order, we are not responsible for any lost, missing, or stolen packages. In the event that your order is lost in transit, please reach out to the shipping carrier for further assistance and options.

4. Shipping Carrier: We partner with reputable shipping carriers to deliver your orders. Once your order is shipped, you can track its progress using the tracking information provided in your shipping confirmation email.

5. Delivery Times: Delivery times may vary depending on your location and the shipping method chosen during checkout. Please refer to the estimated delivery times provided at checkout for more information.

We appreciate your patience and understanding, as we are a small operation committed to delivering high-quality products to our valued customers.

If you have any questions or require further assistance regarding our return or shipping policies, please do not hesitate to contact our Customer Service team.

Thank you for choosing Stained Concept. We appreciate your support!